Do You Find That Everything Is Now Automated- Cannot Ressolve Issues On The Phone With An Actual Person?
13 February 2010
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I am so fed up with everything being automated- credit card companies, telephone companies, every single place you call now days you have to go through a song and dance and when you finally DO get someone after trying for hours and even days, they don’t speak english and can’t help you anyway?
Our electric company and also insurance company called recently and it was automated asking if this was my husband, if so then press 1, if I would like to take a message press 2- so I pressed the receiver!!!!!!!
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Person – to – person customer service is getting out dated… what ever happened to… “how may i help you?” now its… “how may i help you? you may ask the question… or push 1 now…”
yes, you’re right!!! I hear ‘ya!!! I just wanna scream sometimes at the next person who finally answers the phone….
but if its getting to me….I use this website!!!http://gethuman.com/
and it usually works….
I’m with you!! Endless menus and frustration, and abysmal customer service!
Sometimes the techno age just isn’t what it cracked up to be…
I am fed up too! I can’t stand it.
I’ve figured out that the best way to resolve issues is to find the company’s website and email me them. They usually have a timeframe listed (as in “we will respond within 3 business days”) plus you have your question and answer in writing, in case there are further issues. Some companies have live chat, which is even better.
Depending on what the issue is too, sometimes you can find the answer to your question on their site. While I was on hold with my cable company, I found the answer on how to fix my cable problem on their site! I had fixed it myself when they finally answered!
If you can’t access the company on the web, then try pressing “0″ or asterisk as soon as you get the recorded message. Many phone trees are set up so that you can bypass the message system entirely. I always ask for a supervisor right off that bat if it’s an involved problem. If the customer service rep says that they can’t transfer you, insist that they do. If they still say no, tell them that you will file a complaint with the Federal Trade Commission Consumer Complaint Division. That has always worked for me.
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